Privacy Policy

Information about data protection

Contact

The person responsible for processing your data is:
Website name: Alicante Locksmiths, Daniel John Farnham
Domain name: (https://www.alicantelocksmiths.es)
NIE: Y3505781C
Registered office: 19 C/ Virgen Del Perdon, Orihuela, Alicante 03300
Telephone: 624 603 438
e-mail: help@alicantelocksmiths.es

2. User information

As the Data Controller, Alicante Locksmiths informs you that, in alignment with the stipulations of Regulation (EU) 2016/679 dated April 27, 2016, regarding the protection of personal data (GDPR), we will handle your data as outlined in this Privacy Policy document.

In this Privacy Policy, we elucidate the methods and reasons behind collecting your personal data, the utilisation of such data, the parties with whom we share it, the protective measures in place, and your options concerning the processing of your personal information.

This Policy is applicable to the processing of your personal data carried out by the company for the provision of its services. By acknowledging the terms outlined in this Policy, you consent to the processing of your personal data as delineated herein.

This Privacy Policy establishes the terms for the treatment of personal data by ALICANTE LOCKSMITHS. This includes any personal information collected through our website [https://www.alicantelocksmiths.es] as well as any other information that we treat in the exercise of our on and offline activity.

3. Core Principles

Our longstanding commitment involves delivering our services at the utmost level of quality, ensuring the secure and transparent treatment of your data. Our guiding principles are:

1. Legality: We exclusively gather your Personal Data for well-defined, explicit, and lawful purposes.

2. Data Minimisation: Our collection of personal data is confined to what is strictly relevant and essential for the intended purposes.

3. Limitation of Purpose: Personal data is collected solely for the declared purposes and by your preferences.

4. Accuracy: We maintain the accuracy and currency of your data.

5. Data Security: We implement suitable technical and organisational measures, commensurate with the associated risks, to safeguard your data from potential harm, including unauthorised disclosure or access, inadvertent or unlawful destruction, accidental loss, alteration, or any other form of illicit treatment.

6. Access and Rectification: Mechanisms are in place to allow you access to your data and to rectify it as needed.

Retention: We lawfully and appropriately retain your data only for the duration necessary for the purposes for which it was initially collected.

7. International Transfers: If your data is to be transferred outside the EU/EEA, we ensure it receives adequate protection.

Third Parties: Access and transfer of personal data to third parties adhere to applicable laws and regulations, supported by appropriate contractual guarantees.

8. Direct Marketing and Cookies: We adhere to relevant legislation concerning advertising and cookies see cookie policy

3. Purpose

Alicante Locksmiths gathers personal data for the primary purposes outlined below, as touched on earlier in the core principles.

Contact form: the data collected in this form will be exclusively used to manage the associated request.

2. Estimate form: the data collected in this form will be exclusively used to manage the associated request.

3. Newsletter: the data collected will be exclusively used to send Alicante Locksmiths newsletters, as well as commercial communications of our promotions and / or advertising of our services.

4. Website Purchases / Bookings: the data collected will be exclusively used to manage the associated purchase or booking of a service.

How long do we keep your data ?

Information from prospective clients will be automatically deleted after one year of no service engagement. If a service is contracted, the data will be processed solely during the commercial relationship and for the post-contract period essential to address any potential legal obligations.

Data submitted for newsletter subscription will be retained until you indicate your preference to cease receiving communications from Alicante Locksmiths by reaching out to our office.

Employee and applicant data will undergo processing throughout the duration of the respective relationships and subsequently for the period required to address any ongoing employment-related matters. In the case of CV submissions or job interviews, personal data will be archived for one year after receipt, after which it will be deleted from our systems if no employment relationship is established.

Legitimation

The legal foundation for processing customer data is determined by the execution of the contract.

Authorisation for processing personal data of potential clients is derived from the consent of the concerned party.

The legal justification for processing data to dispatch the Alicante Locksmiths newsletter, along with promoting and/or advertising our services, relies on the online consent of the involved party.

The personal data of employees is processed to fulfill the contractual relationship.

Data sharing

Your personal data will not be shared with third parties without your consent, except for those service providers with whom we have an existing service contract or any legal provisions necessitating Alicante Locksmiths to transfer specific data.

Existing clients and prospects:

Identifying data such as (names, and surnames)
Contact data (email, phone, address)

Client entitlements

Access your personal information.
Rectify your details. Erase your data.
Complain or submit a statement regarding the protection of your rights to the Spanish Data Protection Agency or, if applicable, to the relevant regional data protection agency.
Receive notification of any security incident that may impact your rights.
Set limitations on the processing of your data.